I was recently asked to speak on a panel during the Digital Play Summit at the Indian Gaming Association Tradeshow and Convention on the topic of Omni-Channel gaming (offering online casino games in addition to bricks and mortar), and how shifting consumer behaviors are reshaping gaming. Interesting and timely topic (check), highly successful and impressive…
Perhaps I’ve been expecting too much from AI. Perhaps I need to dive in with both feet, accept AI for its imperfections, and figure out the myriad ways it can help me and my clients in our work. Today, I spoke with a long-time and dear friend, Kimberly Arnold of Escalate Solutions. Kimberly has spent…
We live in a fast-paced world where everything seems to be at our fingertips – we can search out any answer, buy any product, or solve nearly any problem with just the phone in our hands. We “Google” and we ask Siri anything that pops into our heads. As AI continues to emerge into our…
I’ve got to admit a couple of things. First, I’m still curious about AI. Second, this year I fell a bit behind in my required continuing education to maintain my AICP certification. Between preparing for and completing the 16-week Goldman Sachs 10KSB Program and simultaneously managing and working in our company, I just didn’t finish…
At Convergence Strategy Group, we are continually refreshing our skills, learning new things, questioning, and growing. Whether through mandated continuing education to maintain my AICP credentials, industry conferences, podcasts, books, or news articles, we are constantly expanding our knowledge base. That brings me to AI, the most hyped-up tool I can recall in some time….
The following article by CSG Principals, Scott Fisher and Suzanne Leckert, was recently featured in GGB News: When seeking advice from consultants, don’t just take their word for it or even their data. Information compiled years ago may not be applicable to current situations so make sure your data is up to date. Making decisions…
The City of Danville, Virginia has selected and is in negotiations with its preferred casino gaming operator, Caesars Entertainment. We applaud the leadership and hard work of Danville’s Mayor, City Council, City Manager, previous and Interim Directors of Economic Development, and numerous City staff in achieving this milestone for the community. In March 2019, the…
On Thursday, October 17, 2019, Convergence Strategy Group Managing Partner Suzanne Leckert and Tribal Gaming Services’ Joseph Witterschein led a discussion on Understanding Your Customers Through Demographic and Psychographic Analytics at the Global Gaming Expo in Las Vegas, Nevada. This important event for the gaming industry attracted nearly 30,000 attendees, including commercial and tribal casino…