Strategy and change in Today’s casino gaming industry
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Strategy and change in Today’s casino gaming industry

BySuzanne Leckert

The casino gaming industry in 2025 is in flux, between tax law changes (i.e. sports betting tax rates in Louisiana, Maryland, New Jersey, and of course Illinois, and loss deduction provisions of the beautiful bill), evolving regulations (i.e. sweepstakes and VGMs), shifting consumer demographics and preferences, and the need to balance economic growth with community…

Omni-Channel (and Online Casino) Gaming
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Omni-Channel (and Online Casino) Gaming

BySuzanne Leckert

I was recently asked to speak on a panel during the Digital Play Summit at the Indian Gaming Association Tradeshow and Convention on the topic of Omni-Channel gaming (offering online casino games in addition to bricks and mortar), and how shifting consumer behaviors are reshaping gaming. Interesting and timely topic (check), highly successful and impressive…

Accept AI for its imperfections and use it to pull ahead
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Accept AI for its imperfections and use it to pull ahead

BySuzanne Leckert

Perhaps I’ve been expecting too much from AI.  Perhaps I need to dive in with both feet, accept AI for its imperfections, and figure out the myriad ways it can help me and my clients in our work.  Today, I spoke with a long-time and dear friend, Kimberly Arnold of Escalate Solutions.  Kimberly has spent…

Gaming Meets Hospitality
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Gaming Meets Hospitality

BySuzanne Leckert

Consumer desires have changed, and the gaming and entertainment industries are at a crossroads. For casino resorts to attract and retain customers, they must “reposition themselves as a premier destination for all consumers, including non-gamers, integrating various elements and attractions within as a part of a broader destination experience,” according to the latest piece by…

Cautiously Curious and Learning More about AI
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Cautiously Curious and Learning More about AI

BySuzanne Leckert

I’ve got to admit a couple of things.  First, I’m still curious about AI. Second, this year I fell a bit behind in my required continuing education to maintain my AICP certification.  Between preparing for and completing the 16-week Goldman Sachs 10KSB Program and simultaneously managing and working in our company, I just didn’t finish…

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Forever Learning, and Apparently Quicker and Better than AI

BySuzanne Leckert

At Convergence Strategy Group, we are continually refreshing our skills, learning new things, questioning, and growing. Whether through mandated continuing education to maintain my AICP credentials, industry conferences, podcasts, books, or news articles, we are constantly expanding our knowledge base. That brings me to AI, the most hyped-up tool I can recall in some time….

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Will Casino Gaming Come to the Lone Star State?

BySuzanne Leckert

The December issue of GGB Global Gaming Business Magazine leads with the Top 10 industry trends for 2023, including integrated resorts in Europe, microbetting, casino marketing changes, and Trend #4: Texas Teases by CSG Managing Partner Suzanne P. Leckert. The article addresses the potential for casino gaming legislation in Texas: The rumors have been going around…

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Check the Freshness Date

BySuzanne Leckert

The following article by CSG Principals, Scott Fisher and Suzanne Leckert, was recently featured in GGB News: When seeking advice from consultants, don’t just take their word for it or even their data. Information compiled years ago may not be applicable to current situations so make sure your data is up to date. Making decisions…